At HojoAirport LLC, we strive to provide valuable travel-related content to enhance your journey, and we aim to ensure your satisfaction with any paid services or subscriptions offered through our platform. This Refund Policy explains the conditions under which refunds may be requested for purchases made on our website, ensuring clarity and transparency for all users. As a travel information resource, our focus is on delivering high-quality content, and this policy applies to any paid features, such as premium subscriptions or digital products, as of October 2025. Please read carefully to understand your rights and our procedures.
Eligibility for Refunds
We offer refunds under specific circumstances to ensure fairness. If you subscribe to a premium service, such as exclusive content access or personalized travel tools, you may request a refund within 14 days of purchase, provided you have not extensively used the service. Extensive use includes downloading significant portions of premium content or accessing restricted features repeatedly. For one-time digital purchases, such as downloadable guides, refunds are available within 7 days if the product is defective or does not match the description provided at purchase. Refunds are not available for free content or services, as these are provided at no cost. We evaluate each request individually to ensure compliance with this policy.
Non-Refundable Circumstances
To maintain clarity, certain situations do not qualify for refunds. If you have used a premium subscription extensively, such as accessing multiple premium features or content beyond a reasonable trial, we cannot offer a refund. Similarly, digital products that have been downloaded or accessed are non-refundable unless they are faulty or misrepresented. Refunds are not provided for dissatisfaction due to external factors, such as changes in travel plans, third-party service issues, or personal preferences regarding content style. We encourage users to review product descriptions and free content samples before purchasing to ensure they meet your needs.
Refund Request Process
Requesting a refund is straightforward. Contact our support team within the eligible timeframe via email or phone, providing your order number, purchase date, and a brief explanation of your request. Our team will review your case and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days, though processing times may vary depending on your bank or payment provider. We may ask for additional details to verify eligibility, such as confirming limited use of a subscription. If a refund is denied, we’ll explain why and offer alternative solutions, such as account assistance or access to additional resources.
Subscription Cancellations
For recurring subscriptions, you may cancel at any time to prevent future charges. Cancellations take effect at the end of the current billing cycle, and no pro-rated refunds are issued for unused portions of the cycle unless within the 14-day refund window. To cancel, log into your account and follow the cancellation instructions or contact our support team for assistance. Upon cancellation, you’ll retain access to premium features until the billing period ends. We do not automatically renew subscriptions without your consent, and you’ll receive reminders before renewals to manage your preferences.
Issues with Third-Party Services
Our platform may link to third-party services, such as booking platforms or travel providers, which operate under their own refund policies. We are not responsible for transactions made through these external sites, as they are independent of HojoAirport LLC. If you encounter issues with third-party purchases, contact the respective provider directly. We recommend reviewing their terms before booking to understand their refund conditions. Our team can assist with general guidance if you’re unsure how to proceed with external services.
Policy Updates
We may update this Refund Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised date, and significant changes will be communicated via email or a website notice. We encourage you to check this policy periodically to stay informed. Your continued use of our services after updates indicates acceptance of the revised terms.
Contact Us
If you have questions about this Refund Policy or need to request a refund, we’re here to help. Reach out to us at:
HojoAirport LLC
15279 N Scottsdale Rd Ste 260,
Scottsdale, AZ 85254, US
Email: [email protected]
Phone: +1 480-607-9482
Our team is dedicated to resolving your concerns promptly and ensuring a positive experience. Thank you for choosing Hojo Airport Guide for your travel needs!
Last Updated: October 2, 2025